Protecting our customer’s privacy is important to us, and so is being transparent about how we collect, use, store, share and protect your data in compliance with applicable Data Protection legislation, including the European Union’s General Data Protection Regulation (GDPR).

This Privacy Statement covers the data we collect about you when you use our services and when you interact with us (for example, by signing for a service contract).

What information we collect about you

Account and Profile information: 
We collect information about you when you enquire about or purchase our services.  For example, you may provide your contact information and billing information when you enquire about and purchase our services.   We will also record any support or service requests you make, and we may record any feedback you provide to us.
Content you provide through our websites:
We collect information that you choose to submit to our website, including any social media or social networking websites operated by us.  For example, you provide content to us when you request information about our services or when you participate in any interactive features such as surveys, contests, promotions, activities or events.

Content you provide through use of our services: 

Information you provide through our support or professional services teams:
We also collect information when you contact our sales support or professional services teams, when you have a question about, or problem with a service.  Whether you designate yourself as an operational contact, speak to one of our representatives directly or otherwise engage with our teams, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation or information that would be helpful in resolving the issue. Any access we make to your information either to provide support or professional services will be specific, limited and as agreed with you.

Payment information:  We collect certain payment and billing information when you purchase services.  This might include identifying a billing representative, together with their name and contact information.  You might also provide payment information, such as bank details or direct debit mandate.

How we use information we collect:

This will depend in part on the reason why you have contacted us, the services you request, and any preferences you have communicated to us.  Below are the types of purposes for which we may use the information that we collect about you.

To provide the services: We use information about you to provide the services required by you, to provide customer support and/or professional services, and to operate and maintain the services.

To communicate with you about the services: We use your contact information to send transactional communications, confirm purchases, respond to your comments, questions and

requests, to provide customer support and/or professional services, and to send you updates and administrative messages.

Customer support: We use your information to respond to your requests for professional services or other assistance, to analyse and improve your use of the services.

For safety and security: We use information about you to verify accounts.

With your consent: We use information about you where you have given us consent to do so for a specific purpose not listed above.  For example, we may publish testimonials or feature customer stories to promote the products and/or services, but only with your specific permission.

How we store and secure data we collect

All our client technical data is stored on our Server (fully updated and secured) with specific users having access to shares. There is NO unrestricted access to files on server. User name and Password is required to get access to files.

Your Choices: 

You have the right to request a copy of your data held by us, to object to our use of your data (including for marketing purposes) or to request the deletion of your data.  Compliance with your request may be limited in certain cases; for example, if you ask us to delete data which we or your administrator are permitted by law or have compelling legitimate interests to keep.

Opt-out rights: If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place.

You may opt out of receiving promotional communications from us by contacting us as provided below.  Even after you opt out from receiving promotional messages from us, you may continue to receive transactional messages relating to your use of our products and/or services.

Changes to our Privacy Statement

We may change this privacy statement from time to time.  We will post any privacy statement changes on this page and, if the changes are significant, we will send you an email notification.

If you do not agree with this statement, do not access or use our services or interact with any other aspect of our business.

Contact Us

If you have questions or concerns about how your data is handled, please direct your inquiry to NER Recycling at sales@ner.ie